Distance sales contract
On this page10 sections · 3 min read
Last updated: 20 October 2026. Buying is open: the order is completed on the payment screen, and this text takes effect at that moment.
Turkish consumer law notice
This page is an English translation of the Turkish page /mesafeli-satis/, which is the original text and is written under Turkish law.
1. Parties
Seller. VitrinAI Digital Studio (vitrinai.co). E-mail: [email protected]. The seller's details are on the payment screen and on the invoice.
Buyer. The consumer who confirms this contract when ordering. Their name, address and contact details are on the order form.
2. Subject
This contract regulates the rights and obligations of the parties regarding the sale and performance of the Zıpır service (producing a source-tied video lesson from a document) that the Buyer buys electronically from the Seller.
3. Nature and price of the service
Zıpır is a software service used through the browser. Subscription packages are priced per finished video minute. Current prices are written on the pricing page and all prices include VAT. The amount valid at the time of the order is shown in the order summary and in the pre-contract information form. Revisions are not deducted from the minutes balance.
4. Payment
The price is collected by credit card or bank card through the authorised payment institution. The subscription renews automatically in every billing period until the Buyer cancels; the Buyer can cancel at any time from the panel. The payment provider sends the payment receipt and the invoice to the Buyer by e-mail; for an invoice in a company's name the Buyer states the company name and tax number on the payment screen. Instalment, campaign and late-payment terms are shown on the payment page; in case of delay, statutory interest may apply.
5. Performance and delivery
The service is performed digitally and there is no physical delivery; performance begins when the Buyer opens a panel account and uploads a document. The Buyer is obliged to keep the access details of the account.
6. Right of withdrawal and the digital content exception
The Buyer can use the right of withdrawal within 14 days from the formation of the contract without giving a reason. However, under Distance Contracts Regulation art. 15(1)(ğ), in contracts for services performed instantly in the electronic environment and for intangible goods delivered instantly to the consumer, the right of withdrawal cannot be used, on condition of the consumer's consent and of being informed that they will lose the right of withdrawal. In Zıpır this exception applies from the moment the production of the first video starts. Detail: cancellation and refund policy.
7. Personal data
Personal data is processed as described on the privacy and KVKK information notice pages. Models are not trained with documents.
8. Dispute
In disputes, within the monetary limits set every year by the Ministry of Trade, the Consumer Arbitration Committee at the Buyer's place of residence is competent; for disputes above this limit, the Consumer Court is competent.
9. Entry into force
The Buyer reads and confirms this contract and the pre-contract information form when ordering; the contract enters into force at that moment.