Cancellation and refund policy
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Last updated: 15 October 2026.
Cancelling a subscription
The Buyer cancels the subscription at any time from the panel. The cancellation takes effect at the end of the billing period in progress; the service stays open until that date, and at the end of the period the remaining subscription minutes expire. You do not need to write to us separately to cancel.
Extra minutes pack
An extra minutes pack is a one-off digital content/service; performance begins at the moment it is bought and the minutes are loaded to the account. A refund for unused minutes can be requested within 14 days from the purchase date; the minutes used are deducted. The minutes are valid for 24 months from the day they are bought and do not expire at the end of the period. When the payment for an extra pack is refunded or a dispute is opened on the payment, the unused minutes of the pack are deducted automatically from your account; the minutes you used are not deducted. In a partial refund the same proportion of the pack is deducted and an information e-mail is sent to you. The refund procedure is below.
Right of withdrawal and the digital content exception
The Buyer has the right of withdrawal within 14 days from the formation of the contract. However, Zıpır is a digital service: under Distance Contracts Regulation art. 15(1)(ğ), in services performed instantly in the electronic environment and in intangible goods delivered instantly to the consumer, the right of withdrawal cannot be used, on condition of the consumer's consent and of being informed that they will lose the right of withdrawal. This exception applies when the production of the first video starts, and from that point a refund of the price cannot be requested. If the service has not been performed at all (production has not started) and it is within the 14-day period, the right of withdrawal is kept.
Refund conditions
The price is refunded in these cases: if the service has not been performed at all and it is within the withdrawal period; if a wrong or double charge was made; if the service could not be provided at all for a technical reason. After performance has begun, as a rule the fee is not refunded.
Refund procedure and period
The refund request is written from the e-mail address in your account to [email protected]. An approved refund is made to the card the payment was made with, within the period set in legislation; the time the refund takes to show on the card may vary by bank.
Contact
For questions, [email protected]. The seller's details are in the pre-contract information form.