Help
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Topics
- Uploading documents Which files work, how big they can be, and what happens to a scanned document. 9 topics
- Length and quota How minutes are counted, when they renew, and what to do when they run short. 14 topics
- Payment and invoices Extra-minutes packs, what happens after you pay, invoices, cancellation and refunds. 12 topics
- Errors and fixes When you see a warning on screen: what happened, why, and what to do. 30 topics
- Privacy What happens to your documents, who sees them, and how long they are kept. 6 topics
- Account Signing in, your session, share links, deleting your account. 13 topics
- Sharing Creating a link, WhatsApp, embedding on your site, vertical video, a quiz and a SCORM package. 7 topics
Tools
Most asked
Which files can I upload?
PDF, Word (DOCX), PowerPoint (PPTX), Markdown and plain text. A file can be up to 50 MB, and a PDF up to 300 pages. Details.
How are minutes counted?
Only the length of a finished video is counted. Revisions and frame edits do not use your minutes, and a video that could not be made costs you nothing. Details.
Is there a free trial?
There is no public free trial at the moment. Opening an account is free and asks for no card. Details.
My minutes are not enough for this video
The video is not deleted; it waits. You can shorten the video, make only the first parts, buy an extra pack or upgrade your plan. Details.
Is payment open?
Yes. In the panel you move to the Studio or Team plan and buy extra-minutes packs; payment is by card on the secure page of an authorised payment institution. Details.
What is an extra-minutes pack?
10 minutes $17, 30 minutes $45, 90 minutes $115. They carry over for 24 months from the day you buy them. They are not sold on the free plan. Details.
Do you train models with my documents?
No. Neither we nor the AI providers we use train models with customer data. Details.
Rules and documents
- Pricing Plans and minutes
- Cancellation and refunds Subscription, withdrawal, refunds
- Distance sales agreement Terms of sale
- Pre-contract information form Seller and price information
- KVKK notice Personal data and rights
- Privacy Retention, deletion, transfers
- Trust How your documents are processed
- Proof A real video, with its sources
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