Errors and fixes
When you see a warning on screen: what happened, why, and what to do.
On this page3 sections · 15 min read
The warnings quoted in this section are the product's fixed sentences, shown exactly as they appear on screen, in Turkish; each one is explained in English below it.
Documents and uploads
The file is empty
What you see in the panel: “The file is empty.”
What happened: There is no data in the file you uploaded.
Why: The file may have been left empty when it was saved, or cut short during the upload.
What to do: Open the file on your own computer and check what is in it, then upload it again.
The file is over the 50 MB limit
What you see in the panel: “The file is over the 50 MB limit.”
“The file limit is 50 MB. You can try again with fewer pages or a smaller copy.”
What happened: The file was not uploaded because it is bigger than the largest size allowed (50 MB).
Why: Very large files usually hold high-resolution pictures; the text that will be turned into a video is a very small part of them.
What to do: Save the PDF again with picture compression, or upload one part of the document as a separate file.
The PDF has too many pages: 300 at most
What you see in the panel: “The PDF has … pages; at most 300 pages can be uploaded. Upload a shorter section.”
What happened: The PDF was not read because it is longer than 300 pages.
Why: Very long documents do not fit in one video, and the reading time is limited.
What to do: Save a part of the document, for example one topic, as a separate PDF and upload it. Each part becomes its own video.
This file type is not supported
What you see in the panel: “I cannot read this file type.”
“You can upload a PDF, DOCX, MD or TXT file.”
“Bu dosya türü desteklenmiyor (…).”
What happened: The file you uploaded is not a PDF, DOCX, MD or TXT.
Why: Zıpır reads only these four types. Pictures, presentations and old .doc files are not supported.
What to do: Convert the file to one of these types and upload it again. Save it from Word as .docx; copying the text into a .txt file also works.
The file name and its contents do not match
What you see in the panel: “Dosya … olarak adlandırılmış ama içeriği ….”
“Doğru dosyayı yüklediğinizden emin olun.”
What happened: The extension of the file says one type, and the contents turned out to be another.
Why: The extension may have been changed by hand, or the file may have been saved with the wrong program.
What to do: Make sure you picked the right file. If it is a Word file, save it again as .docx in Word and upload that.
The PDF is password protected
What you see in the panel: “The PDF is password-protected. Remove the password and upload it again.”
“This PDF is locked.”
What happened: The PDF could not be read because it is protected with a password.
Why: We cannot open a password-protected document without the password, and we do not ask for it.
What to do: Open the PDF in your own program with the password and make a new copy with "save without a password" or "print to PDF", then upload that.
The PDF file is damaged or incomplete
What you see in the panel: “The PDF file is broken or incomplete; it could not be opened.”
What happened: The PDF could not be opened.
Why: The download may have been cut short, or the file may have been damaged while it was written.
What to do: Download the file again or export it again from its source; check that it opens on your own computer, then upload it.
The Word file is damaged or too big
What you see in the panel: “The Word file is broken or incomplete; it could not be opened.”
“The unpacked content of the Word file is too large (over 200 MB).”
What happened: The Word file could not be opened.
Why: The file may be damaged, or its compressed contents become extremely large when they are unpacked.
What to do: Open the file in Word and save it as a new .docx. If it holds very large pictures, shrink the pictures or put the text in a separate file.
The text file is not plain text
What you see in the panel: “The text file contains binary data; it is not plain text.”
What happened: The file you uploaded as TXT or MD is really another type.
Why: The extension of the file has been changed; it contains data that is not text.
What to do: Upload it as its real type (if it is a PDF or DOCX, leave it as it is). If it is text, open it in a text editor and save it again as .txt.
The character encoding of the text file was not recognised
What you see in the panel: “The text file's character encoding was not recognised. Save the file as UTF-8 and upload it again.”
What happened: The Turkish characters in the text file could not be read.
Why: The file was saved with an old character encoding.
What to do: Save the file as UTF-8 in a text editor and upload it again.
No readable text was found in the document
What you see in the panel: “No readable text was found in the document.”
What happened: The document held no text that could be turned into a video.
Why: The document is made only of pictures, or it was scanned too blurry to read.
What to do: Upload a version whose text can be selected. If you only have a scanned copy, try a clearer scan.
Text recognition ran out of time
What you see in the panel: “Text recognition (OCR) went over the time set for this document; no video was made. Split the scanned pages into a smaller file (for example the first 20 pages) and upload it again.”
What happened: The writing in the scanned document could not be read in time; no video was made.
Why: Reading scanned pages takes a long time, and the time allowed for each document is limited.
What to do: Split the scanned pages into a smaller file (for example the first 20 pages) and upload that. If there is a version with a text layer, prefer it.
The file could not be read
What you see in the panel: “The file could not be read. Could you try another file?”
“The document could not be read.”
What happened: An unexpected problem came up while the file was being read.
Why: The structure of the file may be different from what was expected.
What to do: Try another file, or export the same document again from a different program (for example, a PDF from Word).
The upload could not be completed
What you see in the panel: “The upload could not finish. Try again?”
“Your file is still with you; nothing was lost. Could you try again?”
What happened: The upload was cut off before the file reached the server.
Why: Your connection may have dropped, or your session may have closed.
What to do: Check your internet connection and try again. Your file stays with you; nothing is lost.
Making the video
No sentence that matches the source was found
What you see in the panel: “No sentence in the document could be turned into the video with an exact match to its source. Could you try a longer document, or one with a text layer?”
What happened: No sentence that could be used for a video was picked from the document.
Why: Zıpır puts on screen only sentences that appear in the document word for word; if the document is very short or has no text, no verifiable sentence comes out.
What to do: Upload a longer document, or one with a text layer. We cannot make anything up from the document; this limit is there to keep the video tied to the source.
No format that fits the document was found
What you see in the panel: “Our "…" library has no model that fits this document; no video was made, so nothing is made up. Try again with the "…" format.”
What happened: No video was made because the format you chose does not fit the content of this document.
Why: Every format is designed for a certain kind of content; instead of making a video with content that does not fit, it stops.
What to do: Try again with the format the message suggests. You can see what each format is for in the list of formats on the home page.
The scene plan could not be prepared
What you see in the panel: “The scene plan could not be made.”
“The scene plan is broken; the video cannot be made. Try making it again.”
What happened: A scene plan could not be made from the document.
Why: The AI step could not produce a valid plan. This is usually a temporary problem, not something about your document.
What to do: Try making it again. If it still does not work, try a shorter part of the document.
The scene plan changed after approval
What you see in the panel: “The scene plan changed after it was approved; no video was made. Look at its latest version and approve again.”
“The scene plan changed after the approval. Take another look and approve again.”
“The scene plan changed while the video was being made; the video was not published. Look at its latest version and approve again.”
What happened: The scene plan you approved changed afterwards, so the video was not published.
Why: Zıpır makes only the video of the version you approved. If anything changes after approval, the approval no longer counts.
What to do: Look at the latest version of the scene plan and approve it again.
No pending approval was found
What you see in the panel: “Approve your video again; no pending approval was found.”
What happened: The video you wanted to carry on has no pending approval left.
Why: The approval may have expired, or the video may have changed in the meantime.
What to do: Open the scene plan on the video page and approve it again.
Your video could not be started right now
What you see in the panel: “Your video could not start right now. Try again in a few minutes; if it keeps happening, write to us.”
What happened: You approved, but the video could not be started.
Why: A temporary hitch came up during production.
What to do: Try again in a few minutes. If the problem goes on, write to the contact address in the footer.
The video could not be made
What you see in the panel: “The video could not be made.”
“The video maker is not running right now; our team was told.”
“This video did not work out this time.”
What happened: The production of an approved video could not be completed.
Why: This is a problem on our side; there is no mistake in your document or in what you did. Our team is told automatically.
What to do: It does not count against your videos, and no minutes are used for the part that could not be made. You can start it again with "try again".
Today's production capacity is full
What you see in the panel: “Zıpır bugünkü üretim kapasitesini doldurdu. Yeni video ve düzenleme gece 03.00’te (TSİ) yeniden açılır.”
What happened: The daily production capacity is full; new videos and edits are not being taken.
Why: There is a daily budget for AI use, and it has run out today.
What to do: It opens again at 03:00 (Turkey time). You can watch and share your existing videos.
It is busy, and your video is in the queue
What you see in the panel: “It is busy; your video is in the queue. We will email you when it is ready.”
“It is very busy today; your video will start by itself tomorrow morning.”
What happened: Your video could not start right away; it was put in the queue.
Why: The narration or the AI capacity was full at that moment.
What to do: There is nothing you need to do. An email arrives when it is ready; a video that was left for the next morning starts by itself. If a video can never start, your minutes are refunded.
Your video could not be started, and your minutes were refunded
What you see in the panel: “This video is longer than our voice service's total limit, so it could not start. Your minutes were refunded; our team was told.”
“Your video waited in the queue for a long time and could not start. Your minutes were refunded; our team was told.”
What happened: The video was cancelled because it was too long, or because it waited too long and could not start.
Why: There is a limit on the total length that one video can be narrated, or the video stayed in the queue for too long.
What to do: Your minutes were refunded and nothing more is needed. Start the video again with a shorter part of the document.
Why was my frame edit not made?
What you see in the panel: “This change cannot be made in this scene. Try changing the scene text, icon, highlight or bullet points.”
“The change you asked for goes beyond the scene you circled. A frame edit can only change that scene.”
“The wording you asked for is not in the document word for word. Only wording that appears in the document can go on screen.”
“This change was not made because it would change what the quote means. Pick the wording exactly as it is in the document.”
“I could not understand your request. Could you write a little more clearly what should change, and how?”
“This request does not seem to be about editing the scene. Briefly write what should change in the scene.”
“The change you asked for is too big for one scene. Ask for a smaller change.”
“The scene is already the way you asked; there is nothing to change.”
“This change could not be made. Write your request another way and try again.”
What happened: A request you made to fix a scene was not applied, and one of the sentences above was shown.
Why: A frame edit changes only the scene you circled, and only with phrases that appear in the document word for word. If a request runs into one of these rules, nothing is changed; the sentences are fixed, and the AI does not write an explanation in its own words.
What to do: Follow the suggestion in the sentence shown: write the request smaller and clearer, pick the phrase as it stands in the document, and keep the change to one scene. A rejected edit does not use your minutes.
System and access
You uploaded or started too many videos
What you see in the panel: “You uploaded too many times. You can try again in ….”
“You started too many videos. You can try again in ….”
“You asked too many questions. Could you try again in a moment?”
“Slow down a little, champ.”
What happened: You sent too many requests in a short time; new requests are not taken for a while.
Why: The request limit protects both the service and your account.
What to do: Wait for the time the message gives and try again. When the time passes, everything goes back to normal; nothing you did is lost.
The server is busy right now
What you see in the panel: “The server is busy right now; try again in a few seconds.”
“We are very busy right now.”
“Something got mixed up.”
“Zıpır is under a little maintenance.”
What happened: A page or an action could not be opened.
Why: The server may be busy or under maintenance for a few seconds. This is a hitch on our side, not something you did.
What to do: Wait a minute and try again. If the problem goes on, check the status page to see whether the service can be reached; if it is still not fixed, write to the contact address in the footer.
It looks like the internet is gone
What you see in the panel: “The internet seems gone.”
“Your connection looks lost. When it is back, this card closes and you can pick up where you left off.”
What happened: The browser cannot reach Zıpır.
Why: Your internet connection may have dropped.
What to do: When the connection is back, the card closes by itself and you carry on from where you were. A video that is being made carries on in the background.
Zıpır is not here: the page or video was not found
What you see in the panel: “Zıpır is not here.”
“This video is not here.”
“The address may have been copied incompletely, or the video may have been deleted. Let us look at your videos together.”
What happened: The page or video you wanted to open does not exist.
Why: The address may have been copied incompletely, the video may have been deleted, or the address may have moved.
What to do: Go back to the My videos page and open the video from the list. If you deleted the video, deleting cannot be undone.
The share link does not open
What you see in the panel: “This link does not lead anywhere.”
“The link has expired.”
“The link has been closed.”
What happened: The video link that was sent to you did not open.
Why: The address may have been copied incompletely, the link may have expired, or the person who shared the video may have closed the link.
What to do: Ask the person who shared the video for a new link. If it is a link you shared yourself, you create a new one in the panel.
Other topics: Uploading documents, Length and quota, Payment and invoices, Privacy, Account, Sharing. If you did not find the answer, write to the contact address in the footer.
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