Account
Signing in, your session, share links, deleting your account.
On this page13 sections · 9 min read
How do I sign in?
You sign in to Zıpır with the sign-in link that arrives in your email, or with your Google or GitHub account; opening an account is free and asks for no card. The sign-in link that comes by email is valid for 15 minutes and can be used only once.
The sign-in link is invalid or has expired
What you see in the panel: “Bu giriş bağlantısı geçersiz ya da daha önce kullanılmış. Yeni bir bağlantı iste.”
“Bu giriş bağlantısının süresi dolmuş. Yeni bir bağlantı iste.”
What happened: The sign-in link in the email did not open.
Why: The link is valid for 15 minutes and can be used once. Email programs sometimes open a link in advance, so the link can look "used".
What to do: Ask for a new link on the sign-in page and use the link in the most recent email.
Your session has closed
What you see in the panel: “Your session has ended. Refresh the page and sign in again.”
“Your session has ended. Sign in again.”
“Let us sign you in first.”
What happened: You were asked to sign in, or what you were doing could not be completed because the session closed.
Why: A session stays open for 30 days and is extended as you use it; it closes if you have not signed in for a long time or if you cleared your browser data.
What to do: Refresh the page and sign in again. After you sign in you return to the page you were on; you may need to start an unfinished upload again.
How many people can use a plan?
The Studio plan is for one person: the minutes are used in that account.
On the Team plan a team is opened and you add your colleagues by invitation. Team is one fixed price: you add up to 10 members by invitation, with no extra charge for the number of members; lessons are shared across the team. With roles (owner, admin, member, viewer) you choose who can edit.
For more than 10 people, Enterprise: we discuss minutes and member count together.
My sign-in email did not arrive
Make sure the email did not land in your spam or Promotions folder; if it does not arrive within a few minutes, ask for a new link on the sign-in page. If you typed the address wrong, ask again with the right address.
How do I share a video, and how do I close the link?
In the panel you create a share link from the video's page; the link stays open for 7, 30 or 90 days. You can close the link whenever you like, and once it is closed, the person who opens it cannot see the video.
Can I download the video as a vertical (9:16) video?
On the Share page of a finished video in the panel there is a "Vertical video (9:16)" section. "Make the vertical video" makes the 1080 × 1920 version of the video in the background, usually in a minute or two; when it is ready, "Download vertical (9:16)" appears. It has a brand strip on top, the video in the middle, and a large caption and the source line below. The vertical video does not use your minutes and does not make the video again.
On the free plan the top strip says zipirapp.com; on paid plans it does not. A person who opens the share link gets the same file with the "Download vertical (9:16)" link on the page.
Can I change the sound of my video (effects only, silent)?
In the panel of a finished video, under the download section, there are "Sound options". There are three: "Narration + effects" gives the narration and light effects together (a chime at the opening and the closing, a soft sound on scene changes); the effects never rise above the narration. "Effects only" removes the narration and leaves the effects and a light music bed. "Silent" has no sound at all; you add your own narration or music. With Effects only and Silent, the captions and the source line stay on the picture.
You choose 720p or 1080p. 720p is on every account; 1080p is for paid videos (Studio, Team, and videos you approved with pack minutes), and the video made in the free trial is limited to 720p. When you press the prepare button, the file is made in the background, usually in under a minute; when it is ready you download it. It does not make the video again and does not use your minutes.
Can I download the video as a vertical (9:16) video? · How do I share a video?
Can I add a quiz and a participation certificate at the end of the video?
On the Share page of a finished video in the panel there is a quiz and participation certificate section. Adding the quiz and certificate prepares a pool of 10 questions from the verified sentences of the video; each attempt draws 5 questions at random from the pool, and the order of the choices is shuffled too. Every question is tied to a sentence in the document and is shown with that sentence in the result. You preview the questions with their sources, and when they are ready you turn the quiz on. The quiz starts off; it does not appear on the share page until you turn it on, and you turn it off whenever you like. The quiz does not use your minutes.
A person who opens the share link takes the quiz without opening an account, by writing their name; someone who answers at least 4 of the 5 questions correctly gets a Zıpır participation certificate (PDF) in their name. The certificate has the name, the video, the date, the result, the source document and a verification code; the code can be checked at /dogrula. This is a Zıpır participation certificate: it does not replace a legal training certificate or qualification required by law, such as in occupational health and safety, and it says so at the bottom of the certificate.
The quiz can be tried without limit; the certificate is not an exam or a competence result but a record that the video was watched and the questions were answered. At each new attempt, a different subset of questions is tried for. Someone who does not pass is not shown the right choices; only the source sentences of the questions they got wrong are shown.
The name, score and time that people who take the quiz write are shown only to you, in the panel (you can download them as CSV). When the share link is closed or expires, these records and the certificate files are deleted; the verification code is no longer verified from then on.
How do I share a video? · Sharing guide: quiz and certificate · KVKK notice
Can I play the video on my own site?
When you create a link on the Share page in the panel, an "Add to your site" section appears under the link. If you paste the embed code there (an iframe) into your own site, the video plays there in a plain player: the video, the cover, a small "Zıpır · zipirapp.com" link and, if the quiz is on, a link to take the quiz. The source cards and the evidence report are not shown in the embedded player; they are on the share page.
The player follows the same rules as your share link: when you close the link or it expires, it no longer plays on your site either. The address is shown only at the moment you create the link, so copy the code then; if you lose it, close the link and create a new one. The player is closed to search engines and uses no cookies.
How do I share a video? · Sharing guide: embedding on your site
Can I upload the video to an LMS (SCORM)?
On the Studio and Team plans, in the "Download for an LMS (SCORM 1.2)" section of the Share page of a finished video, "prepare the SCORM package" makes the package, which downloads as a single zip. It holds a manifest file, the video page, the video and the cover; the page asks for nothing from outside. If the end-of-video quiz is on, the package asks 5 questions drawn at random from the pool of 10 at each attempt and reports the score to the LMS; if it is not on, it reports "completed" when the video ends. It does not use your minutes. On the free plan, this section only says that a paid plan is needed.
This is a SCORM 1.2 package and it was tried in Rustici's SCORM Cloud engine (completion when the video ends, and the score and passed record in the quiz, were written correctly); we have not tried other LMSs yet, so if you have a problem uploading it, write to us. The LMS writes the result to its own record: the Zıpır participation certificate and its verification code are given only by the quiz on the share link, not in the package. The package holds no participant data. Videos over 30 minutes are too long for the package.
How do I add the quiz and certificate? · Sharing guide: the SCORM package
How do I delete a video?
You delete it from the video's page. Steps that are running are stopped; the source file, the scene plan, the sound, the video and the evidence report are removed. Deleting cannot be undone.
How do I delete my account?
On the Account page in the panel you see the warning that asks you to type a confirmation word in the box; you delete by typing the confirmation sentence. All videos are deleted too. If you have an active subscription, you need to cancel it before the account is deleted.
Other topics: Uploading documents, Length and quota, Payment and invoices, Errors and fixes, Privacy, Sharing. If you did not find the answer, write to the contact address in the footer.
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